Hello.

Thanks for stopping by! My name is Elizabeth Downey, I am the VP of Customer Experience at Acceleron Bank (in formation).  

Simply stated, I have been customer obsessed my entire career. My career has been rooted in creating authentic relationships and leading teams to deliver the type of experience I would want a friend to have. As a passionate advocate for the customer, I am committed to championing their needs. By focusing on hiring the right people, providing comprehensive training and development, and equipping individuals with the necessary tools to excel, I have consistently fostered success.  I joined the Acceleron team in 2021 with a drive to be a champion for the little guy; I advocate for the customer, both our customers and your customers. I also have a pretty unique career path, who knew that 20 years at Nordstrom would one day lead me here! 

IMG_6692

Lets Chat.

I love to network, lets talk banking, operations, customer experience and how we can partner.

7 min read

Community Banking News Update: Net Interest Margin Pressure, AI Cost, Deposit Insurance Relief - July 2026

What’s shaping community banking this month, from AI cost pressures and deposit insurance changes to M&A activity,...
5 min read

The Transformers: Sarah Fankhauser on Leveling Up from Bank Teller to CEO of DCI

She asks questions nobody else will ask. Turns out, that's how you end up running the company. Sarah Fankhauser didn't...
5 min read

The Exchange: June 2026

June's newsletter has the questions community bankers should be asking heading into the second half of 2026, about AI...